Refund policy

At Bokesiz, customer satisfaction is our priority. We want every customer to have a clear and simple return experience.

If you are not completely satisfied with your purchase, you may request a return within 30 days after receiving your order.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • Items must be unused and unworn
  • Items must be returned in their original condition and packaging
  • Items must include all original accessories and order information
  • Items must not show signs of damage, stains, or wear

All returned items are inspected after arrival before a refund is approved.

How to Request a Return

To start a return, please contact our customer support team:

Email: info@bokesiz.com

Please include:

  • Order number
  • Email address used for the purchase
  • Reason for the return
  • Photos of the item if there is a quality issue

Our support team will review your request and provide return instructions.

Please do not send items back before receiving return instructions from our team.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is incorrect
  • The item arrives damaged
  • The product has a confirmed quality issue

If the return is caused by an error on our side, Bokesiz will work with the customer to provide an appropriate solution.

Refund Process

Once your return is received and inspected, we will send a confirmation email regarding the refund status.

Approved refunds will be issued to the original payment method within 5-10 business days after approval.

Please note that processing times may vary depending on your bank or payment provider.

Order Cancellation

Orders can be canceled within 12 hours after purchase.

Once an order has entered processing or has been shipped, it cannot be canceled and will follow our standard return process.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.

Please provide:

  • Order number
  • Photos of the item
  • Description of the issue

We will review the situation and provide a suitable solution.

Contact Us

If you have any questions regarding returns or refunds, please contact:

Bokesiz Customer Support
Email: info@bokesiz.com